Mayo Clinic Health System

Associates Degree - Graphic Design - 2003
Associates Degree - Supervisor Management - 2009

University of Wisconsin - Stout

Bachelor's Degree - Business Management - 2014

Viterbo University

Master's of Business Administration (MBA): Healthcare Leadership - 2023 (Summer)

Professional Profile
Talented and accomplished management professional with 9 plus years of experience; including LEAN Manufacturing, Labor Relations, Training & Development, Production Planning, Quality Attentiveness and Process Improvements. Proven ability to manage production from planning to delivery while attaining Safety, Quality, and Production goals.   Focus on waste elimination and other downtime barriers with a high sense of accountability for production staff and self.   Professional with strong interpersonal, communication, problem solving and making skills. Ability to lead and motivate teams; plan and drive projects to successful completion; convey and exceed customer expectations; promote safety and achieve production results utilizing a LEAN approach.

I have been in management at various levels since 2003 with various companies in the La Crosse area.  Over that time, I have come to realize the value of Servant Leadership.  I have embraced this fact in all of my roles.  My current job is with Mayo Clinic in La Crosse, WI.  I have been with Mayo for a little over 5 years in various roles.  Most recently as a supervisor who coordinates work and provides direction to work unit employees. Works cooperatively with all levels of medical and allied health professionals throughout the organization as well as external customers. Gives direction to, mentors and engages in performance management and is an integral member of the practice leadership team who is responsible for the overall management, coordination and performance of the Appointment Office(s). The Supervisor is responsible for managing and monitoring appointment demand and capacity in accordance with institutional initiatives. Responsible for hiring, evaluating, managing, and developing employees. Accountable for managing and meeting key performance metrics, workforce optimization, and employee productivity. Responsible for appointment scheduling quality, policies and procedures to ensure the scheduling of the right patient with the right provider at the right time. Must solve complex scheduling problems ensuring standard operating procedures are developed, implemented and followed. Accountable for appropriate staffing to meet the needs of the work unit and is knowledgeable of workforce planning requirements when replacement or incremental staff is needed. Ensures the appropriate onboarding and training process is applied to new hires. Identifies and analyzes operational/practice improvement ideas and implements changes. Assists in developing business requirements for department/division reports with appropriate leadership and analytical colleagues. The Supervisor must have the ability to work in an environment with changing priorities and multiple concurrent tasks while maintaining a high level of customer service with a focus on patient satisfaction. May be accountable for more than one Department/Division with a potential of staff in multiple locations. Proactively manages relationships by collaborating with leadership, administrators, consulting staff and other clinic operations colleagues.

Always willing to connect and discuss topics or challenges.  Don't hesitate to ever reach out.

“Try not to become a person of success, but rather try to become a person of value. One who is considered successful in our day is one who gets more out of life than they put in. But a person of value will give more than they receive.” - Albert Einstein